Valuing Processes of Customer Service
Selling products has never been devoid of providing services. However, due to the increase in competition the general trend has taken a turn. In other words, in contrast to the past that attending motivational demands was the center stage, in this day and age, providing distinctive services is high-lighted.
Valuing processes of customer service meticulously assess mechanisms for defining service-level agreement (SLA), guidelines for the effective implementations, key performance indicator (KPI) indices and schematization of the labor force. Moreover, the following will also be thoroughly investigated: a systematic mechanism regarding responding to the informational inquiries, technical support requests, warranty and returns management and analyzing customer satisfaction regarding various services provided.
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